A stuffed up prick

On Wednesday I got a letter from the Family Assistance office letting me know that according to their records Xav's immunisations weren't up to date. Being that the only one he was missing was the chicken pox one, I called up to let then know that he had already had the chickenpox and wouldn't be needing the injection. After explaining this to the lovely lady on the phone, she then said "Well, apart from the chickenpox one, he is also missing his last Hep B" I knew this wasn't right as right in front of me, written in his little red baby book was the 12th April 2010, Hep B and the serial number. She then went on to say "No, on that day your son had the flu shot, not the Hep B" I'm just thinking now that it's a computer error and after checking with my Dr's surgery it'll be all sorted out. The lovely lady says she'll give the surgery a call to find out and she'd call me back.

I thought nothing much of it, still disbelieving that a mistake like that could actually be made. An hour or so later, she called me back. "Mrs Penney, I'm really sorry to tell you this, but your son was actually given a flu injection NOT a hep-b as you and the Dr had requested" As you can imagine, I was FURIOUS. I could not believe that my son had been injected with something that I did not request and I was only finding about it now.  It happened 5 months ago.

I wanted to march straight down there and give them the full wrath of my fury, but Duane was out getting the kids and his haircut, so I thought it best to wait for him.  However, by the time he got home the surgery had shut. 

The next day I called up to make an appointment, explaining what it was for.  The receptionist was very apologetic and suggested that I talked to the RN in charge.  The Rn apologised profusely, in between my ranting and raving about how angry I was this happened and wanting to know how they were going to guarantee it didn't happen again.  She thought I might be better off talking to the Manager of the clinic, so she put me through.  Once again, more apologies and more ranting.  The Manager did tell me straight out "I'm not going to lie to you, I've been put in the position for the last 6 weeks to clean up this clinic as there have been a few issues"  She also went on to say that the Rn who was responsible for Xav's injection had been fired only a week after starting, because of a few issues - including one similar to ours.  She is apparently suspended from working as an RN, and is in the process of being reviewed by the medical board.  I said that I also wanted to add a formal complaint and she agreed that a incident report will be completed and will be accompanying the review.

I remember that when I got Xav's injection, I'd forgotten his red book, so I took it down a few days later to be filled in.  I can't remember who filled it in, but whoever did wrote "Hep B - 12th April 2010" followed by a serial number.  I queried the manager about the number and she confirmed to be that it was a FAKE number, and she can only assume that it was the same RN and she has done that to cover herself.  SO not only did she stuff up and give the wrong immunisation, she's falsified documents too.  Wrong on so many levels.

I've been playing the "What If" game over and over in my head.  What if he did have a reaction and we took him to hospital and he was treated as if it was from the Hep b injection?  Considering the flu vaccine was withdrawn for children under 5, just a few days after Xav received it - certainly would have been nice to be aware and alert for symptoms.  It's just inexcusable that such an error and cover up were made.

I put a lot of effort and consideration into how and what immunisations we give the kids.  To have our decisions on what we give our child taken out of our hands angers me so much.  I know that the flu shot is not likely to harm him, but it's still NOT an immunisation that Duane or I would have agreed to for our children.   Also now we have the added inconvenience of taking Xav back for the RIGHT injection - Hep b. 

I have asked the medical centre for a written apology, explaining what injection we went in for and what he actually got.  I am going to be chasing the complaint up too, making sure that it gets done.  I know mistakes happen, but I'm not going to just let this one slide. 

Complacency and lack of attention to the small things, creates a slippery slope to big mistakes.